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Laurie Brown
For More Information Call: 877-234-6086
Have
you ever asked yourself, "Why should someone do
business with me?”
The
answer to this question can make all the difference
to your business's bottom line.
With
the impact of telecommunications and the internet,
it’s easy for people to buy products and services
anywhere and often at very competitive prices. The
challenge is to develop the skills that will make
your customers need you. You need to build VALUE, so
that your customers not only buy what you are
selling, they buy YOU!
Laurie
helps people learn how to consistently build value.
For
more than twenty years, Laurie has worked throughout
the U.S. and abroad, providing content-rich events
that produce real results. People leave Laurie’s
engaging program energized with a fresh perspective
and practical techniques. Your people will learn
sales, customer service and presentation skills that
will improve your bottom line and help you keep your
customers for life.
Laurie
is passionate about exceptional customer service and
she practices what she preaches. Working with Laurie
will be a guaranteed, productive and "hassle-free"
experience. Laurie’s compassionate and fun approach
to training motivates people to take real action
that will make a difference for your company.
Areas of Expertise:
Customer Service
Diversity
Presentation Skills
Sales
Target Audience:
Individuals, organizations and companies that need
to improve their customer service, sales and,
ultimately, their bottom line.
Top 3 reasons to have
Laurie Brown as your next speaker:
You
don’t need me to toot my own horn -- this is how my
clients have answered this question:
1. “… ideas and techniques that our dealers were
able to use immediately to get very positive
results…”- - Eric Macklin
2. “…Message was truly inspirational” -- Karen Drill
3. “…her sense of humor, dedication, and flexibility
make her a pleasure to work with.” -- Karyn
Patterson
Fees:
Keynote
$3500
Half day $4000
Day $5000
1 hour
breakout $3000
Laurie's Most Requested Programs:
You Made a Mistake! But Now I'm Your Biggest Fan!
Instead of thinking of mistakes as the end of a
relationship with your valued customers, think of
them as opportunities and learn how to turn them to
your advantage. Studies have shown that a quick and
effective resolution to a customer's problem will
create a stronger positive impression and a more
loyal customer than if the entire experience went
smoothly.
Don't pass up this opportunity to learn how to
effectively resolve your customer's issues. These
proven techniques will turn them into loyal
customers ready to tell their friends about how
great you are.
No “Selling” Sales Techniques
To successfully sell your product or service you
need to listen to your customers and understand
their needs and wants. Learn to ask the kinds of
questions that help you tailor your presentation to
win your customers. Learn how to comfortably and
confidently build value, overcome objections and
close your sale.
The ABCs of Selling Yourself
If you are thinking, "I'm not in sales", think
again. Every time you try to persuade anyone about
anything, you're selling! More than ever, it’s
essential that you find ways to stand out in a
crowded, confusing marketplace.
Do you want to learn the one thing that can change
how people view you; the three words that should
define all your actions; and how fifteen minutes a
day can make the difference?
Are They Snoring in the Back Row?
In the business world, you need to deliver your
message effectively by creating a dynamic,
high-impact business presentation. Learn techniques
to connect with your audience and keep them engaged
with you and your message.
Are
you using PowerPoint as a crutch? Do you give the
same speech no matter who is in your audience? Are
you hoping to take your presentations to the next
level?
Then you need to learn this simple approach for
creating an effective speech and techniques to relax
and connect with your audience.
Testimonials:
Dear
Laurie,
“Thank you” for a fantastic event at the Miami Boat
Show last week! The presentation you made at our
sales meeting included several ideas and techniques
that our dealers were able to use immediately to get
very positive results at the show. As we had
anticipated, real buyers were scarce, so your tricks
for qualifying the attendees were invaluable in
making the most of the sales team’s time. In total,
we wrote 9 deals at the show, a dramatic increase
from last year, and significantly better than what
the competition sold. Additionally, we have already
sold two more boats using the follow up techniques
you suggested. I attribute the success of the
meeting to both your dynamic presentation style and
the extensive time that you invested in the
preparation. You were engaging and fun, shaking
things up and getting everyone excited about the
opportunity ahead of them. The information you
presented was very well suited to our particular
situation, not easy to accomplish in a niche
industry as small as sailing. I also really
appreciated your help on the last day of set up.
With so much to do, another set of hands made a lot
of difference. It was definitely above and beyond! I
wanted to let you know that every single
participating dealer mentioned how much they enjoyed
the meeting and how useful the information was in
building value with their clients. In five years of
managing our display there, I can tell you that I
have never seen such a fired up group of
salespeople. Thank you again!”
Fair winds, Eric Macklin Hunter
Marine Corporation Regional Market Development
Manager
Dear Laurie,
"On behalf of the closers and leadership team of
Burnet Title, I would like to thank you for sharing
your time to assist us with our second annual
"Closer Kickoff" on February 2nd, 2006. Your message
was truly inspirational, and the event was a great
success. Your presentation on "Overcoming Objections
by Building Value and Selling Yourself" was just
what we needed to prepare our closers and managers
for the real estate market ahead. Any
organization with sales and customer service
employees would benefit from your message. I will be
sure to recommend your services to our affiliates
within Cendant." Sincerely, Karen
Drill Director of HR & Training Burnet
Title
"Laurie has trained the team of the BMW Group
Regional Office in Panama. After a
two-day workshop of presentation skills for
non-native English speakers, I could see substantial
improvements in the presentation skills of most team
members. Some of them came out of the training with
surprising improvements." Johannes
Siebert
BMW Latin America
Dear Laurie,
“It was such a pleasure meeting with you this past
weekend at our staff in-service! Your presentation
far exceeded my expectations for the day! You were a
terrific facilitator of the conversations that took
place, and I felt that you guided the conversation
with care and expertise. Your name was one of
many on a website that I came across while looking
for a speaker on “Customer Service” for our child
care center employees. I cannot tell you how
thankful I am that we chose you to conduct our staff
training. Throughout the years we’ve provided
professional development opportunities to our
caregivers. Your presentation was, by far, the best
we’ve experienced! You utilize all of your strengths
in the presentation — your humor, compassion and
vision are what make you so successful in what you
do! I know that I speak for the entire staff
when I thank you for a presentation that helped to
redefine our mission and reminded us of all the
reasons we are here, doing what we do best.”
Sincerely, Tammy Karmon, Coordinator
The Curious Kids Program
Laurie Brown was employed by Caribiner International
as a contract facilitator for the Visteon VISQUEST
Learning System. Laurie was one of the
greatest assets to the program and responsible for a
great majority of its success. She achieved
excellent ratings in all the sessions she
facilitated, including sessions held in Europe and
Japan. Laurie's thorough knowledge of the program
content , with her enthusiasm and genuine concern
for each person in her audience, made her one of the
most effective and sought-after trainers in the
program. Sincerely, Debra A
Vurpillat Senior Director Learning and
Performance Improvement Services
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