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Mary Jane Mapes, CSP

Mary Jane Mapes, CSP, propels people to achieve higher levels of success with customers, associates, and team members.  She compels people to listen, learn and take action through a unique blend of hard-hitting practical information and powerful real-life illustrations. She's fun and funny. She makes learning easy and application possible.  Mary Jane believes that if you build relationships, you'll build your business.

Mary Jane’s client list includes a variety of organizations, such as Avon Products, Inc., Kmart, Roche Diagnostics, IBM, Dominoes Pizza, U.S. Postal Service, & U.S. Defense Logistics Call Center, Duke University Medical Center, Trinity Hospital, Pfizer Corp. as well as numerous associations, hospitals, and healthcare organizations throughout the country. Her three most requested topics are: Customer Service  Leadership Communication

What qualifies Mary Jane?  She combines a BS degree in speech and English and an MA degree in Communication with her experience as a radio announcer, a goodwill ambassador for the National Cherry Industry, and over 20 years in education and training. She works with groups of 10 to 1000 approximately 100 times a year – most of it coming from repeat and referral business; once people experience her work, they want her back. She is the author of self-study learning systems, the book, The Art of Fielding Questions with Finesse, a quarterly newsletter, a bi-monthly e-zine, and numerous articles on the subjects of customer service, communication, and leadership.

Area of Expertise:

  • Leadership
  • Customer Service
  • Communication.

Target Audience:

  • Corporate and Hospital Leadership
  • Sales and Frontline Service Providers

Top 3 reasons to hire this speaker:

  1. People will be thanking you for making their learning so much fun…she weaves hard hitting factual information with personal stories, anecdotes, humor, and dramatizations…
  2. There’ll be no sleepless nights worrying about whether your speaker is a good fit for your group…she does her homework…
  3. You’ll be mentally stimulated and physically participating…she gets people involved…

Program Titles:

    Customer Contact:  Make It Count!

    Leadership in Action!

    How to Become an Awesome Communicator!

Fee Range: $3000 - $5000

Testimonials:

People think she’s done their job –
…thank you for the twenty-five Listening Skills Seminars you did for us across the United States…. Your adaptation of the seminar to the Avon environment was outstanding. Our District Sales Managers felt you had actually done their job because you knew it so well.
- Jo Holcombe, Dir. New Representative Strategy
Avon Products, Inc.

Clients appreciate her customization of every program –
Mary Jane provided an outstanding customer service program to over 100 Federal Government personnel at the Defense Logistics Services Center… Even weeks afterward, attendees came to me and said how much the enjoyed and learned …. …  the examples Ms. Mapes used showed her understanding of the nature of our business.
- Sandra Sadowski, Chief
U. S. Defense Logistics Services Center
Customer Support Branch

Others highly recommend her work -
Your two presentations at the Auto-Owners CSR Convention were a “hit”! I would highly recommend you to other organizations.
- Roger L. Looyenga, Exec. VP
Auto-Owners Insurance

People are never bored with Mary Jane’s presentations -
The scores for your sessions were the highest given for any of the classes, and that comments written all raved about your enthusiasm and excellent presentation.
- Terri Kowal, Clerk
Michigan Association of Municipal Clerks

Even the most critical and/or skeptical become believers -
Even our most critical management staff were impressed with the content and delivery of your program – Make a Difference: Provide Service that is R.A.R.E. Your program was excellent and well worth the time and money.
- Nancy Haley, HR Director
Standish Community Hospital

 

 

 

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